Terms & Conditions

Who we are

Alpinum Taxi is a licensed taxi operator based in St. Anton am Arlberg. Full company details are in our legal notice.

How a booking is made

You send us an enquiry — by phone, email or WhatsApp. We reply with a fixed price. Once you accept it and we confirm the journey, the booking is set. Only then is it binding, for both sides.

To plan properly we need: the date and time, the pickup and drop-off address, how many passengers, luggage and ski equipment, and for airport transfers your flight number.

Prices

The price is per vehicle, not per person. Tolls and the Arlberg Tunnel are included, and so are skis, snowboards and child seats. There is no meter and no surcharge for luggage.

For local rides a night tariff applies from 20:00 to 07:00. The price we quote at booking is the price you pay — unless you change the journey yourself (a different address, more passengers, extra stops).

Payment

You pay your driver directly, in cash or by card, before the journey or after it. We take no deposit and we do not hold your card.

Cancellation

You can cancel free of charge up to 24 hours before pickup — a call or a WhatsApp message is enough.

If you cancel later than that, we agree it with you. If nobody appears and we have not heard from you, the journey counts as cancelled at short notice.

Flight delays and waiting time

For airport transfers we track your flight and adjust the pickup time automatically. You do not need to call us.

After landing, 60 minutes of waiting are free, counted from when your flight actually lands. If it takes longer, please give us a quick call and we will agree how to carry on.

What we promise

We collect you at the agreed time, in an insured and licensed vehicle. From November to April our vehicles run on winter tyres with four-wheel drive, and snow chains are on board.

If we cannot carry out a journey for reasons outside our control — a road closure, avalanche risk, extreme weather — we tell you as early as we can and work out a solution with you. Anything already paid is returned.

What we ask of you

Please be ready at the agreed time and give us a phone number that reaches you on the day of travel. Tell us in good time if something changes.

Seat belts must be worn. Passengers are liable for damage to the vehicle caused deliberately or through gross negligence.

Liability

We are liable as provided by law. We are not liable for delays caused by weather, road closures or traffic — we build in time for those, but we cannot promise an arrival time to the minute.

Anything left behind we keep safe and return to you as soon as you get in touch.

Governing law

Austrian law applies. For consumers, the mandatory protections of their country of residence remain unaffected.

Questions about data are answered in our privacy policy. These terms are dated 3 August 2026.